Click on the following for more information :
1. Change of Address
2. Payments
3. General Billling
4. Delivery Information
5. Missing or Damaged Products
6. Contact us
From Catherine Veronesi,
Manager, Customer Services.
I know that the Internet, for all its wonders, can seem somewhat impersonal. But we at Reader's Digest will give you the best - the friendly and helpful Customer Service that we're famous for around the world. We're 'online all the time' to make it easy for you - whether you want to change your address, order our magazine or send for any of our great-value products.
First-class service is just a click away!
We need both your old and new address. Your Account Number can be found above your name and address on the label of your magazine or product and begins with 06. Please note that because promotional materials are printed in advance, it can take 6 - 8 weeks for a change of address to be reflected.
2. Payments
Reader’s Digest offers a range of payment options to suit the needs of our customers.
Online Payment
Click here to pay your bills online. Please have your account number and bill reference ready.
Pay at the Post Office
Simply take you invoice / bill and payment to your local Post Office
Standard Bank Payments
Whether you bank at Standard Bank or not, you can make your payment at any Standard Bank branch. Simply fill out the deposit slip incorporated on your bill, and take it to your nearest Standard Bank branch. Once you have finalized your payment please keep your deposit slip for your records.
Credit Card Payments
• Automated Credit Card Payments by Telephone – 24hrs/7days Call 0800 980 616 and have your credit card and this invoice ready
• Credit Card by Fax Complete the Credit Card Payment Authority overleaf and fax it to 0800 980 615
Payments by Mail: Cheque payments by Mail
Write your account number on back of the Cheque and make payable to Reader’s Digest. Return the cheque along with your bill / invoice to Reader’s Digest PO Box 117, Cape Mail 8065
Am I eligible for the additional sweepstakes opportunities if I pay at Post Office, Standard Bank, On-Line or by Automated Telephone System; or is that only available when payment made by mail?
Yes you certainly are eligible. When we offer additional draw opportunities for payment, there is no need to send your proof of payment along with the certificate for entry, your entry is activated once your payment is received and applied to your account.
Received a reminder bill having already made payment It is possible that your payment and our recent bill have crossed in the mail. If your payment was made with in the last 21 days please disregard the reminder that you have received.
If your payment was made more than 21 days ago please contact our Customer Care team – click here to email Customer Care. Please include details of your payment when sending us your email. Received a reminder bill and not yet received the product
It can take up to 28 days to receive your product. If you have received a reminder bill and not received the product please contact your local Post Office to see if they are holding the product for you. Alternatively please email our Customer Care team.
How can I get help with a specific question about a bill that I recently received? Click here if you would like to submit your question by e-mail. I returned a product, why am I still billed for it? The product you returned and the bill we sent recently may have crossed in the mail. Also, returns can take up to four weeks to process. If the return is not reflected on your next bill, please email our Customer Care team.
When will I receive the book, video or music product I ordered?
You should receive your product in two to four weeks from the date you ordered. If four weeks have passed since the order date, please fill out the form below.
5. Missing/Damaged Products
if you have not received your product or if the product you received is damaged, you can request a replacement by contacting us.
We welcome any questions and comments about Readers Digest, our products and services. We look forward to hearing from you.
By email: customercare_sa@readersdigest.com
*Please allow up to 3 working days for a response to your email
By Telephone: Call us on 0860 111 462. Monday to Friday 8:30 am to 5:00 pm
Send us a letter:
Customer Care
Readers Digest
PO Box 146
Cape Mail
8003
*Please allow up to 20 working days for a response to your letter.